STROBILE
Refund & Return Policy
Last updated: October 2026.
About this policy
This policy explains how inquiries, product quality, claims and returns are handled for products supplied by Strobile, a producer of granulated products from Ukraine. Our website works on a B2B basis: orders are not placed through an online cart but under a supply contract agreed with our team.
No online payments on this website
Products cannot be paid for through this website: no card or payment system is involved on the site, so no online charges or refunds arise on our side. The inquiry form on the site creates a commercial request only — it is not an order and creates no obligation for either party. All prices, volumes and payment terms are fixed in an invoice or supply contract.
Product quality
Every batch of Strobile products meets the technical specification published on the product page (moisture, ash content, fraction, etc.) and is accompanied by export documents, including the veterinary and phytosanitary certificates. Country of origin — Ukraine.
Claims for non-conforming goods
If the goods you received do not match the agreed specification, email info@strobile.com stating the contract or invoice number, the batch, a description of the discrepancy and photos. We review every claim together with the carrier and, where needed, an independent expert. Once a claim is confirmed, we replace the goods, grant a discount or adjust the invoice value, as agreed with the buyer.
Returning goods
Goods that conform to the specification may be returned only by prior written agreement between the buyer and Strobile. The cost of return transport for conforming goods is borne by the buyer unless the parties agree otherwise. Goods for which no return has been agreed are not accepted back.
Risk and damage in transit
Deliveries are made on FCA, DAP or DDP terms (for certain regions) as agreed in the contract, so the moment risk transfers is determined by the agreed Incoterm. If goods are damaged in transit, note the damage in the CMR consignment note at acceptance and notify us: we will arrange the inspection and claim with the carrier.
Cancellation or changes to an order
An order confirmed by invoice or contract may be cancelled or changed only by mutual written agreement of the parties, because volumes are reserved for a specific buyer for the processing season. Write to us — wherever possible we will find a solution.
Statutory rights
This policy does not limit any rights that the law of the buyer's country grants to the parties to the contract mandatorily. If this policy and the signed supply contract differ, the terms of the contract prevail.
How to contact us
For all quality, claim and return matters write to info@strobile.com or call +38 098 622 05 21. Production facilities: 59206 Ukraine, Chernivtsi oblast, village Chornohuzy, Heroyiv Nebesnoyi Sotni 71b. We reply every working day.
Changes to this policy
We may update this policy following changes to our supply terms or legislation. The current version is always available on this page together with the date of the last update.